Mobile Deposit

Point. Click. Deposit.

Open Radiant's mobile app
Choose deposit
Select the account for the funds to enter
Enter the amount of the check
Take a picture of the front and back (endorsed) of the check and submit

If your Radiant CU account meets the criteria below, you will be able to use this feature:
- You must be enrolled in eBanking
- Your account must be in good standing (no delinquent loans, credit cards, or other obligations)
- You have a qualifying credit score
- Your account has no restrictions
- Please contact Radiant member services at 352-381-5200 for more information about eligibility
Only complete, (full MICR) single party, domestic checks made payable to the owner(s) of your Radiant Credit Union account are accepted. Checks may be rejected if they are incomplete, post-dated or stale-dated, made payable to a third party, or stamped with a “non-negotiable” watermark. You should only use Mobile Deposit for domestic checks not drawn on your own account. Checks must be made payable to an owner of the share and must have an endorsement on the back. Be sure your checks have no evidence of alteration or contain a restrictive endorsement.
Once a deposit is submitted, it goes through an acceptance/review process. There may be some time between the acceptance/review process and when the deposit reflects in your account. You will receive an email notification (to the email address Radiant has on file) when the deposit is accepted and posts to your account. You may also log into eBanking or the Mobile App and review your transaction history to see the deposit and view “Pending Transactions” to see any holds placed on funds.
The app will instruct you if the image of your deposit is rejected. If your image is accepted and the deposit transaction completes on the app, your deposit may be held for review. You will receive an email notification (to the email address Radiant has on file) if your deposit is not accepted and does not post to your account. If your deposit is rejected, visit a branch or contact member services.
No. A second attempt will, in most cases, add to the delay, resulting in a fee in accordance with our Fee Schedule, and may result in a revocation of your Mobile Deposit access. As part of the Mobile Deposit process, you will be notified if your deposit was immediately posted or held for review. The review process should take no longer than one business day. Once your deposit has been reviewed, you will receive an email notification if the deposit was rejected. If it was accepted, you will receive an email and you will see the deposit in your transaction history.
You should securely store original check(s) for a period of 14 days after you have verified that your deposit has been accepted. Please note that you are solely responsible and liable for the security and storage of the original checks and for any loss or misappropriation of these checks. Upon expiration of the 14-day period, you should destroy/shred any items deposited via Mobile Deposit.

Troubleshooting

Steps to capture the check images:

After entering the dollar amount of the check, tap “Capture Check Front” to enable the camera.
After successfully capturing the front image, wait for “Capture Check Back” to appear, and then tap it to enable the camera.
If the camera does not focus properly on the image, close the camera window and click “Capture Check Front” or “Capture Check Back” to enable the camera again

The check image is not accepted:

Ensure the numbers printed on the bottom of the check (Magnetic Ink Character Recognition or “MICR”) line are clear and readable.
Check for any stray writing or other markings in the MICR line that could prevent Mobile Deposit from clearly reading the numbers.
Sometimes a check with a dark background design cause dark areas to appear around MICR line area.
Ensure that the MICR line was not cropped out, which would prevent Mobile Deposit from clearly reading the numbers.
Use a dark surface, clear of shadows in a well-lit area to take the picture of the check. Try to use natural light as much as possible.
Ensure the check has minimal folds lines and is as flat as possible.
Ensure you have properly endorsed the back of the check.
Allow your device to auto-focus the image for tapping to take the picture.

“I am very impressed with the quick response that I have received from Radiant Credit Union. You just can’t find that type of customer service anymore. I look forward to doing business with them.”

Josie R.

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“Everyone I dealt with was so professional and the customer service was outstanding. Been doing business with Radiant for years and will continue taking my business there for years to come. Thank you!”

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Mobile Deposit

Point. Click. Deposit.

Mobile Deposit

FAQs

Troubleshooting

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Mobile Deposit

Point. Click. Deposit.

Mobile Deposit

FAQs

What is "Mobile Deposit"?

What mobile devices currently support this added feature?

Who is eligible for this feature?

Can my Mobile Deposit eligibility be revoked?

Is Mobile Deposit available to Business Accounts?

What types of checks are eligible for Mobile Deposit?

Should I endorse the back of the check?

Are there deposit limits?

How many checks can be included in one deposit?

How do I know my deposit has been accepted?

What happens if my deposit is rejected?

How long do deposits wait in the queue before they are reviewed and posted?

What conditions cause a deposit to go to the "Held for Review" queue?

If my deposit was accepted, but is in the "Held for Review" queue, can I try to deposit it again?

My deposit was accepted and is not in the "Hold for Review" queue, how soon will I see my deposit in my transaction history?

What should I do with the check once it has been imaged/deposited?

I inadvertently selected the wrong account for the deposit, what should I do?

Can I view Mobile Deposit check images online?

What if I've made an error or need to speak with someone about my Mobile Deposit?

Troubleshooting

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